Capacitación y Certificación Lean Six Sigma
Hay una gran cantidad de términos que son específicos de Lean y Six Sigma. Si no está seguro sobre el significado de un término, le recomendamos que visite nuestro Glosario Lean y Six Sigma para encontrar esa definición. Si no encuentra el término que está buscando, por favor contáctenos. Estaremos encantados de responder a sus preguntas, y podemos añadir su término al glosario en el futuro.
| Goal statement | Description of the intended target or desired results of Process Improvement or Design/Redesign activities; usually included in a team charter and supported with actual numbers and details once data has been obtained. |
| Force field analysis | Identifies forces/factors supporting or working against an idea; “restraining” factors listed on one side of the page, “driving forces” listed on the other; used to reinforce the strengths (positive ideas) and overcome the weaknesses or obstacles. |
| External failure | When defective units pass all the way through a process and are received by the customer. |
| Efficiency | Measures related to the quantity of resources used in producing the output of a process (e.g., costs of the process, total cycle time, resources consumed, cost of defects, scrap, and/or waste); links primarily to company profitability. |
| Effectiveness | Measures related to how well the process output(s) meets the needs of the customer (e.g., on-time delivery, adherence to specifications, service experience, accuracy, value-added features, customer satisfaction level); links primarily to customer satisfaction. |
| DPO, or Defects per Opportunity | Calculation used in Process Improvements to determine the amount of defects per opportunity; number of defects divided by (the number of units times the number of opportunities) = DPO.See also Defect; Defect Opportunity. |
| DPMO, or Defects per Million Opportunities | Calculation used in Six Sigma Process Improvement initiatives indicating the amount of defects in a process per one million opportunities; number of defects divided by (the number of units times the number of opportunities) = DPO, times 1 million = DPMO. See also DPO; Six Sigma; Defect Opportunity). |
| DMAIC | Acronym for a Process Improvement/Management System which stands for Define, Measure, Analyze, Improve, and Control; lends structure to Process Improvement, Design or Redesign applications. |
| DFSS | Acronym for “Design for Six Sigma.” Describes the application of Six Sigma tools to product development and Process Design efforts with the goal of “designing in” Six Sigma performance capability. |
| Downstream | Processes (activities) occurring after the task or activity in question. |
| Discrete data | Any data not quantified on an infinitely divisible scale. Includes a count, proportion, or percentage of a characteristic or category (e.g., gender, loan type, department, location, etc); also referred to as “attribute data.” |
| Define | First DMAIC phase defines the problem/opportunity, process, and customer requirements; because the DMAIC cycle is iterative, the process problem, flow, and requirements should be verified and updated for clarity, throughout the other phases. See alsoCharter, Customer Requirements, Process Map, VOC. |
| Defective | Any unit with one or more defects. See also Defects. |
| Defect opportunity | A type of potential defect on a unit of throughput (output) which is important to the customer; example: specific fields on a form which creates an opportunity for error that would be important to the customer. |
| Defect | Any instance or occurrence where the product or service fails to meet customer requirements. |
